Australia wide service network

Our national service network provides fast and expert support for all Masterflow products. Whether you need a service call, scheduled maintenance, or emergency breakdown assistance, our experienced technicians are ready to help wherever you are in Australia.

To assist us in providing the best service, please complete the relevant form and email it to [email protected]:

For chillers, complete the Pre-Commissioning Checklist before commissioning begins.
For pumps, fill out the Pump Test Report below.

PUMP TEST REPORT   Pre-Commissioning Checklist

Repairs at our dedicated service centres or
On site by a masterflow field technician

Our experienced service technicians are here to help whether you need repairs on-site or at one our service centres. They can provide you with qualified advice and on-time pump repairs and servicing to meet your project’s demands.

  • Machining and shaft rebuilds/ re-sleeving
  • Repairs to all makes and models
  • Motor rewinds
  • Repaint
  • Complete pump overhauls – replacement of seals, bearings, gaskets
  • Conversion from Packed Gland to Mechanical Seal
  • Adaption to deliver differing output characteristic

Large range of spare parts in stock

Masterflow Solutions stocks spare parts to ensure we can get your pumps working again quickly. We have large stocks of spare parts in our Sydney warehouse, so all spare parts are readily available. Call or email our Service Team for prompt quotations and quick deliveries.

When it comes to spare parts we provide what you need, where you need it, when you need it. Contact us today for more information.

Safety is our priority

Prior to every onsite job, Safe Work Method Statements (SWMS) are produced for the proposed works. All our onsite service technicians have been trained in safe work practices and hold current ‘White Card’ Construction Induction Certificates. You can have peace of mind that we are committed at all times to the safety of your staff, your equipment, and our service technicians. Book your site alignment here.

Our professional and
Methodical service procedure

  1. When a pump is sent to us for repair it is booked in and given its own job number. Then it is scheduled for a thorough inspection by one of our highly trained service personnel.
  2. At the inspection stage the service fitter responsible for the pump will ascertain if it is appropriate to be repaired. If it is beyond economical repair the customer is advised and a replacement pump is offered by our sales staff. Otherwise a comprehensive list of the components required to carry out the repair is noted and a quotation is sent to the customer.
  3. Once approval has been received from the customer the pump is promptly scheduled for repair.
  4. After being repaired and reassembled, the pump is static tested (where possible) to ensure there are no leaks and that the pump is in proper working order when returned to the customer.
  5. The customer is notified immediately upon completion.
  6. A record of the repair is kept for future reference.

Need your pump or motor serviced or repaired? Contact us today for technical advice and a quote today!

Our experienced team are here to help you. Please call us on 02 9748 2022 or leave us a message on our contact form.